Frequently Asked Questions

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About Folionet
Opening an Account
Deposits & Withdrawals
Trading
Using Folionet
Corporate Actions
Tips & Concepts
About Folionet
Folionet Overview

Folionet is the first truly commission-free online trading platform, with no minimums required. Available to the US and international customers. Folionet has a mobile application for Apple or Android devices (phones and tablets). In addition, Folionet also offers margin accounts for experienced investors, with one of the most competitive rates in the industry.

An important feature of Folionet is the ability for non-residents to open accounts at the trading platform. It gives access to investors, specifically in Latin America, to open a US brokerage account, and have access to the largest capital markets in the world in the palm of their hand. The onboarding process requires the client to provide a personal and investment profile.

All Folionet accounts are protected by the SIPC for up to $500,000 (up to $250,000 in cash). For additional information please visit www.sipc.org. In addition, we are FINRA members and SEC regulated.

Why Folionet does not charge commissions for trades?

Our philosophy is not to interfere with the investments of our customers. If it’s their money invested and their ideas, we should not take any part by charging a commission on that transaction.

Does Folionet make spreads on the purchase and sale of stocks?

Absolutely not. We are a US registered broker-dealer. We act in an agent capacity. The execution price on the exchange is the same the customer will receive.

How is Folionet business model?

Folionet main revenue is received from cash balances and debit balances in accounts. Cash balances are funds uninvested in the account and debit balances are funds we lend to clients for margin trades. Also, for clients seeking personalized service and advice, Santos Capital Group provides wealth management services, and thus charges commissions and fees on those transactions (see www.santoscap.com for additional information on these services).

See Folionet Fees for additional information.

How is my investment protected?

Folionet is a service mark of Santos Capital Group LLC member of the Financial Industry Regulatory Authority (FINRA) and the Securities Investor Protection Corporation (SIPC), which protects securities of its members customers for up to $500,000 (including $250,000 for claims for cash). An explanatory brochure is available upon request or at www.sipc.org. Santos Capital Group LLC is an SEC-registered Broker-Dealer. For more information on Santos Capital Group LLC, please visit FINRA Broker Check here.

Is Folionet compatible with my mobile device?

Folionet is currently available on iOS and Android. We provide support for mobile and tablet devices.

Folionet is available for iPhone and iPads on the App Store. We support all iOS devices running iOS 9 and above. Download Folionet for iOS here.

Folionet is available for Android on the Google Play Store. We support all Android devices running 4.4 and above. Download Folionet for Android here.

Is my personal profile information used for marketing purposes?

No. Your personal information is used to better understand our customers and serve you accordingly. Please see our privacy policy agreement.

What is the usual response time for questions or inquiries by email?

We do our best effort to respond to your inquiries within minutes or hours. However, in some cases we could respond in a 24 hour period.

When do I get charged for margin credit? What are the rates?

For those accounts on margin, you will only incur charges if you are extended margin credit. If you have a margin account and do not use your margin credit (buying power), you do not incur charges. Please review our fees and rates schedule.

Contact us!

We love to hear from you. We make a great effort to reply as soon as possible.