This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Services.
Folionet is a service mark by Santos Capital Group LLC (“SCG”). We, at SCG, recognize the importance of respecting the privacy of our customers. Your customer information is carefully managed within our company and we want you to know the steps we take to protect the privacy of the customer information we collect.
This policy covers Customer Information. Customer Information means information personally identifiable with a specific customer, or about a customer’s current, or former relationship with our company. We are providing this policy to you in accordance with the Federal Financial Privacy Law, 15 U.S.C. 6801-6810.
The information we gather helps us identify who you are, assess your needs and provide excellent customer service. We do not sell your information to other companies for any reason.
Managing the security of customer information is one of our most important responsibilities. We value your trust and handle all information we gather that concerns you, very carefully. All of our associates who have access to your information are bound by a code of conduct that requires the confidential treatment of all customer information.
These associates are individuals who need to know that information to provide products and services to you. Our associates are subject to disciplinary action if they fail to follow this code. Additionally, we maintain procedural electronic and physical safeguards to protect customer information.
Information We Collect and Use
We collect and utilize various types of information, which allows us to service your account, and to better understand your needs. The Customer Information we collect and maintain typically consists of the following:
- Information we receive from you on applications, forms, and other information you provide to us in writing, by telephone, electronically, or by any other means. This information may include your name, address social security number, assets, income, debt, or any other information.
- Information about your transactions and account history, such as account balances, trading activity, payment history and parties to transactions.
- Information we receive from a consumer-reporting agency.
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Links to Other Sites
Information We Disclose
We may share information we obtain about you with other affiliates such as your name, address, social security number, assets, and income. Sharing this information can make it easier for you to do business with us. For example, if you have an account with one of our affiliates and want to open an account with another affiliate, we may share information about you and your transactions. This could save you time in opening the new account by not having the need to provide the same information twice.
Accuracy of Information
We strive to keep your account information accurate and up to date. You can access your account information in a number of ways, through your account statements, by telephone with one of our Registered Representatives, or at our offices. If your account information is ever inaccurate, incomplete, or in need of updating, please contact us immediately at the telephone number on your account statement or trade confirmation, write to us, or stop in at our office and we will update your account information. If you have any questions or feel that we have not handled your information properly, please contact us and we will provide an answer, or investigate your inquiry.
Contact SCG Regarding this Policy
Santos Capital Group LLC
1111 Brickell Ave. Suite 1100
Miami, FL 33131
BCP DISCLOSURE STATEMENT
Folionet is a service mark by Santos Capital Group LLC (“The Firm”) and it has created a Business Continuity Plan (BCP) that provides for the Firm to continue client service within a reasonable amount of time, given the scope and severity of a significant business disruption (SBD).
The BCP anticipates responding to both internal and external SBDs. An internal SBD, such as the loss of the telephone system, affects only the Firm. The Firm will respond to internal SBDs by re-routing calls to secondary numbers, and/or relocating its primary office to a secondary location, and/or, recovering data from a backup storage media and/or a backup site. The Firm expects to recover from an internal SBD within one hour.
An external SBD, such as a power outage or flood, affects multiple businesses and can be local, regional, national, or global. The Firm’s response to an external SBD relies more heavily on other organizations, such as the clearing firm and product sponsors. The Firm expects to recover from an external SBD within six hours.
In the event a SBD prevents customers from contacting the Firm by using the Firm’s primary phone number, fax number, or email address, customers may contact the Firm by using the secondary contact information provided.
The names of the contact person listed within the BCP Plan are the contact personnel.
While no contingency plan can eliminate all risk of service interruption or temporarily impeded account access, the Firm continually assesses and updates its BCP to mitigate all reasonable risk.
This disclosure is subject to modification. You may request a copy of the Firm’s full plan by contacting the Firm.